F.A.Q.

Yes, all our products are Nickel tested and Dermatologically tested.

Reference must be made to the PAO indicated on the packaging of all our products. The PAO ('period after opening') is represented by the symbol of an open jar with the number of months within which the product can be used after opening.

None of our products and none of the ingredients used in our formulas are tested on animals, in accordance with European regulations. In fact, since 2004, a law has been in force in the European Union that prohibits testing cosmetic products on animals, and since 2009, also individual ingredients.

Yes, our products are sold in the following countries: Florida, Switzerland, Austria, Lithuania, Czech Republic, Romania, Ukraine.

Sure! Every promotion is always active even at the retailers who choose to join it.

You can contact our customer service by writing to the email customer@etereacosmesi.it or through our online chat on the website.

Select the items you wish to purchase by clicking on 'Add to Cart'. You can choose to continue shopping or proceed directly to order confirmation. Once the products are added to the cart, click on the 'Go to Cart' button.

No, it is possible to place an order both by registering and as a guest.

Access the dedicated section and register by filling in the mandatory fields.

Once your order and its payment have been confirmed, we will send you an email. You will be able to find the order summary in the 'My Orders' section of your account. If you do not receive the confirmation email, we kindly ask you to contact us via email or through the site's chat. Once your order has been prepared and shipped, you will receive an email with the shipping confirmation.

Contact our Customer Service at the email customer@etereacosmesi.it or through the website chat.

Our boxes are already very beautiful and you can use them as a gift package, but please write us a reminder in the order notes, so our team will add some extra treats for you.

Sure, you can do it by writing in the order notes. You can also request some specific samples, which will be added to your order based on warehouse availability.

For every order on our website, you will always receive a complimentary mixed samples pack in the package, based on warehouse availability. You can also request samples or try testers directly at our retail locations. Additionally, it is possible to order a kit of 10 mixed samples for €10.00, including shipping (to purchase the kit, please contact our Customer Service at customer@etereacosmesi.it).

If you need assistance, you can contact us via the chat on our website or by email at customer@etereacosmesi.it.

The Gift Cards Eterea Cosmesi Naturale are virtual gift cards of various amounts. Using them is easy, purchasing them even more so. Choose the Gift Card from our shop, select the desired amount, fill in the required fields if you want to leave a message for the recipient of the Voucher, proceed with the order and payment. You will receive an order confirmation email and a second email with the virtual Gift Card, which includes the gift code to use for future purchases. Please note: if you choose 'cash on delivery' as the payment method, the activation of the Gift Card is subject to confirmation of payment by the courier. This entails a wait of 5 to 10 working days. The Gift Card has no expiration date and can only be used for one order.

Sure! Once you have subscribed to our newsletter, you will receive a confirmation email with a code that you can use to get a 10% discount on your 1st order. Please note that the code cannot be used when there are other active promotions.

Select the items you wish to purchase by clicking on 'Add to cart.' You can choose to continue shopping or proceed directly to order confirmation. Once the products are added to the cart, click on the 'Go to cart' button.

No, it is possible to place an order both by registering and as a guest.

Access the dedicated section and register by filling in the mandatory fields.

Once your order and its payment have been confirmed, we will send you an email. You will be able to find the order summary in the 'My Orders' section of your account. If you do not receive the confirmation email, we kindly ask you to contact us via email or through the site's chat. Once your order has been prepared and shipped, you will receive an email with the shipping confirmation.

Contact our Customer Service at customer@etereacosmesi.it or through the website chat.

Our boxes are already very beautiful and you can use them as gift packaging, but please write us a reminder in the order notes, so our team can add some extra treats for you.

Sure, you can do it by writing in the order notes. You can also request some specific samples, which will be added to your order based on warehouse availability.

For every order on our website, you will always receive a complimentary mixed samples pack in the package, based on warehouse availability. You can also request samples or try testers directly at our retail locations. Additionally, you can order a kit of 10 mixed samples for €10.00, including shipping (to purchase the kit, please contact our Customer Service at customer@etereacosmesi.it).

If you need assistance, you can contact us via the chat on our website or by email at customer@etereacosmesi.it.

We deliver in Italy, in Europe, and worldwide.

The package is prepared within 24 working hours following your order. Home delivery takes place on average within 24/48 working hours. If you place an order on a weekday by 2:00 PM, we will ship it the same day; otherwise, it will be processed the following day. If you make a purchase during the weekend or on holidays, we will ship your order on the next working day. As soon as your order leaves our warehouse, you will receive an email with the link to track your package.

ITALY

• Standard Shipping: 5.00 euros VAT included
• Free Shipping: for orders over 45.00 euros.

Germany, Austria, Belgium, France, Luxembourg, Netherlands, Croatia, Denmark, Spain, Czech Republic, Hungary, Poland, Sweden, Slovenia, Great Britain

• Standard Shipping: 
  - From 1.00 euro to 50.00 euro, shipping at 12.90 euro;
  - From 50.00 euros to 120.00 euros, shipping at 6.90 euros.
• Free Shipping: for orders over 120.00 euros.

Turkey, Andorra, Switzerland, Guernsey, Jersey, Liechtenstein, Norway, Bulgaria, Cyprus, Estonia, Finland, Greece, Lithuania, Latvia, Malta, Portugal, Romania, Slovakia

• Standard Shipping: 
  - From 1.00 euro to 70.00 euro, shipping at 15.90 euro;
  - From 70.00 euros to 150.00 euros, shipping at 8.90 euros.
• Free Shipping: for orders over 150.00 euros.

United Arab Emirates, Canada, China, Hong Kong, Ukraine, United States, India, Japan, Korea, Mexico, Singapore, Taiwan

• Standard Shipping: 
  - From 1.00 euro to 100.00 euro, shipping at 24.90 euro;
  - From 100.00 euros to 199.00 euros, shipping at 19.90 euros;
• Free Shipping: for orders over 199.00 euros.

Rest of the World

• Standard Shipping: 
  - From 1.00 euro to 100.00 euro, shipping at 34.90 euro;
  - From 100.00 euros, shipping at 19.90 euros.

ITALY

• Free Shipping: for orders over 45.00 euros.

Germany, Austria, Belgium, France, Luxembourg, Netherlands, Croatia, Denmark, Spain, Czech Republic, Hungary, Poland, Sweden, Slovenia, Great Britain

• Free Shipping: for orders over 120.00 euros.

Turkey, Andorra, Switzerland, Guernsey, Jersey, Liechtenstein, Norway, Bulgaria, Cyprus, Estonia, Finland, Greece, Lithuania, Latvia, Malta, Portugal, Romania, Slovakia

• Free Shipping: for orders over 150.00 euros.

United Arab Emirates, Canada, China, Hong Kong, Ukraine, United States, India, Japan, Korea, Mexico, Singapore, Taiwan

• Free Shipping: for orders over 199.00 euros.

Rest of the World

• From 100.00 euros, shipping at 19.90 euros.

You can contact our Customer Service at the email customer@etereacosmesi.it, which will assist you with any needs.

You can send an email to customer@etereacosmesi.it or contact us through the chat on our website, indicating the order number. We will assist you immediately.