The website www.etereacosmesi.it is the exclusive property of the company “NATURAL COSMETIC S.R.L”, Via Nicola Giacumbi, 23, 81055, Santa Maria Capua Vetere (CE) registered at the Chamber of Commerce of Caserta, tax code and VAT number 04489780611, REA number CE- 331108. Any information, support, or requests can be sent to the email address info@etereacosmesi.it
If the customer is a consumer (i.e. a natural person who purchases goods for purposes unrelated to any entrepreneurial or professional activity that may be carried out, or does not make the purchase indicating a VAT number in the order form), purchases made on the website www.etereacosmesi.it are governed by Italian law on distance selling (Legislative Decree no. 206 of 6 September 2005). Natural Cosmetic also complies with the obligations arising from Legislative Decree no. 70 of 9 April 2003 (Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce).
The sale between Natural Cosmetic and the customer shall be deemed concluded at the moment when the order placed by the customer, following the purchase procedure specifically indicated on the website provided, reaches the address of the same website. The order sent by the customer will be binding for Natural Cosmetic only if the entire purchase procedure has been completed regularly and correctly, without any evidence of error messages from the website. By submitting the purchase order, the customer acknowledges and declares to have read all the information provided by the website during the online purchase procedure and fully accepts the general sales conditions.
Purchase mode
The customer can only purchase the products available in the website's catalog at the time of placing the order, as described in their respective technical information sheets. Orders cannot be placed for products that, although listed in the website's catalog, are indicated as unavailable. In any case, the products available on the website are offered until they are sold out.
All products displayed on the website are considered available for immediate delivery, unless otherwise explicitly indicated. The sales prices shown on the website www.etereacosmesi.it are to be understood as inclusive of VAT. The correct receipt of the order is confirmed by Natural Cosmetic SRL through a communication, sent via email, to the email address provided by the customer during the purchasing process. The confirmation communication will include the order identification number, the date and time of the order, the indication of the purchased products, the price, the delivery and any cash on delivery charges, the customer's data for invoicing and delivery, the payment method chosen by the customer, and a summary of the general sales conditions. The customer must promptly check the content of the communication and undertake to verify the accuracy of the data contained therein as well as to promptly communicate any errors and/or omissions. In case of temporary stock depletion or delay of a product, the customer will be promptly notified via email.
Payment methods
Any payment by the customer can only be made through one of the methods indicated on the website www.etereacosmesi.it.
PayPal, with credit and prepaid cards.
The order amount will be charged to the customer's PayPal account after the order is confirmed by Natural Cosmetic. The product will be delivered after the purchase price is credited to Natural Cosmetic Srl's PayPal account. Any refunds to the customer will be made by Natural Cosmetic Srl. A confirmation email will be sent by PayPal for each transaction made.
Advance Bank Transfer.
In case of payment by advance bank transfer, the execution of the delivery of the items ordered by the customer will be kept suspended until the amount due is credited to the bank account of Natural Cosmetic Srl. The bank transfer must be made by the customer within three working days from the receipt of the email confirming the order, and the customer must provide proof of the transfer order by sending a copy to Natural Cosmetic Srl via email to info@etereacosmesi.it. The credited amount of the bank transfer to the account of Natural Cosmetic Srl must occur within eight working days from the receipt of the email confirming the order. If one of the aforementioned deadlines expires without success, the order will be automatically canceled and will not be processed. The reason for the bank transfer must include: I) name and surname, reason or company name of the order holder; II) the order reference number; III) the order date.
Cash on delivery
Cash on delivery payment is subject to the following conditions:
Payment must be made exclusively in cash (bank checks or cashier's checks are not accepted) directly to the courier upon delivery; €5.00 surcharge on the total order amount.
Delivery mode and costs
Natural Cosmesi Srl will arrange for the selected and purchased products to be delivered via express courier to the address provided by the customer at the time of the order. Orders will be processed as soon as they are received. Natural Cosmetic Srl is committed to delivering the products in the shortest time possible. The total amount of expenses will be visible before proceeding with the purchase confirmation. The shipped goods will be checked and delivered to the carrier intact and without defects. Natural Cosmetic Srl cannot be held responsible in any way for any delays or damages attributable to the carrier's fault.
Italy Shipping: Transport within Italy and Europe is entrusted to the most renowned and reliable express courier. Delivery within Italy takes place within 24/48 hours; the above-mentioned times are purely indicative and may vary during holiday periods and/or depending on the destination. In any case, we are not responsible for any delays caused by the courier. For transport within European territory, delivery times range from 2 to 5 working days depending on the destination.
In order to have an accurate and secure delivery, please indicate the destination address as precisely as possible, including useful information such as Floor, Interior, Intercom, etc.
Associated with each order, and communicated through a confirmation email, will be a shipping code consisting of an identifying number. This code will allow you to track the whereabouts of the package directly from the courier's website once it has been dispatched from our warehouse.
Non-delivery due to recipient absence: In the event that the recipient of the shipment is not available, the courier will leave a notice on the first delivery attempt and make a second attempt the following day. If the recipient is not available on the second attempt, the goods will be held in storage. The storage service involves keeping shipments that were not delivered due to reasons beyond the courier's control. In case of non-delivery, the goods are placed in designated secure areas with limited access. The service includes sending information about the storage to the sender and requesting instructions for redelivery. If no new instructions are received within 10 working days from the date of storage opening, the goods will be returned to the sender. All costs related to storage and redelivery will be charged directly to the recipient.
The issuance of the invoice is not mandatory if not requested by the customer no later than the time of the transaction, as indicated in art. 22 of Presidential Decree no. 633 of 26/10/1972. By placing an order with Natural Cosmetic Srl, the customer agrees to receive the invoice/receipt in electronic format. The customer may receive the invoice/receipt in paper format by making a specific request to Natural Cosmetic Srl. After the issuance of the invoice, no changes can be made to the data indicated in it.
Shipping costs: the shipping costs are explicitly stated in the summary table that follows.
ITALY
- Standard Shipping: 5.00 euros VAT included
- Free Shipping: for orders over 45.00 euros.
Germany, Austria, Belgium, France, Luxembourg, Netherlands, Croatia, Denmark, Spain, Czech Republic, Hungary, Poland, Sweden, Slovenia, Great Britain
- Standard Shipping:
- From 1.00 euro to 50.00 euro, shipping at 12.90 euro;
- From 50.00 euros to 120.00 euros, shipping at 6.90 euros. - Free Shipping: for orders over 120.00 euros.
Turkey, Andorra, Switzerland, Guernsey, Jersey, Liechtenstein, Norway, Bulgaria, Cyprus, Estonia, Finland, Greece, Lithuania, Latvia, Malta, Portugal, Romania, Slovakia
- Standard Shipping:
- From 1.00 euro to 70.00 euro, shipping at 15.90 euro;
- From 70.00 euros to 150.00 euros, shipping at 8.90 euros. - Free Shipping: for orders over 150.00 euros.
United Arab Emirates, Canada, China, Hong Kong, Ukraine, United States, India, Japan, Korea, Mexico, Singapore, Taiwan
- Standard Shipping:
- From 1.00 euro to 100.00 euro, shipping at 24.90 euro;
- From 100.00 euros to 199.00 euros, shipping at 19.90 euros; - Free Shipping: for orders over 199.00 euros.
Rest of the World
-
Standard Shipping:
- From 1.00 euro to 100.00 euro, shipping at 34.90 euro;
- From 100.00 euros, shipping at 19.90 euros.
Right of withdrawal
The customer has the right to withdraw without any penalty and without specifying the reason, within 14 (fourteen) working days from the day of receiving the products, by sending a written communication via email to the address: info@etereacosmesi.it.
The communication referred to in the previous paragraph must specify the intention to withdraw from the purchase and the product or products for which the right of withdrawal is to be exercised, attaching a copy of the receipt/invoice. The customer must then return the product at their own expense in its original packaging to “NATURAL COSMETIC S.R.L”, Via Nicola Giacumbi, 23, 81055, Santa Maria Capua Vetere (CE). The goods must be returned intact, in the original packaging, complete in all its parts, and together with the attached tax documentation.
Without prejudice to the right to verify compliance with the above, Natural Cosmetic Srl will proceed with a refund to the payment instrument used for the purchase to reimburse the amount of the products subject to withdrawal as soon as possible and in any case within a maximum period of 14 days from the date on which it became aware of the exercise of the withdrawal. Natural Cosmetic Srl reserves the right not to accept returned products that have been altered from their original condition or damaged. If the recipient of the products specified in the order is different from the individual who made the payment for such products, the amount paid for the returned items will be refunded by Natural Cosmetic Srl to the individual who made the payment. If the right of withdrawal is exercised, Natural Cosmetic Srl will not be liable for the return shipping costs or for any loss or damage to the products attributable to third parties.
Responsibility
Natural Cosmetic Srl assumes no responsibility for failures attributable to force majeure or unforeseeable circumstances, even if they are due to malfunctions and failures of the Internet network, in the event that it is unable to execute the order within the times specified in the contract. Natural Cosmetic Srl will also not be liable for damages, losses, and costs incurred by the customer as a result of the non-execution of the contract for reasons not attributable to them, unless they are due to an act or omission of Natural Cosmetic Srl, with the customer being entitled only to the full refund of the price paid and any additional charges incurred.
Natural Cosmetic Srl cannot be held responsible for the information, data, and any technical inaccuracies or other nature that may be contained on the website, if they have been provided by third parties and have been verified by Natural Cosmetic Srl according to the criteria of ordinary diligence. Natural Cosmetic Srl assumes no responsibility for any fraudulent or unlawful use that may be made by third parties of credit cards, checks, and other means of payment when paying for purchased products, provided that all possible precautions have been taken based on the best knowledge and experience of the moment and in accordance with ordinary diligence.
Privacy and processing of personal data
The website www.etereacosmesi.it is accessible and navigable anonymously. All product tabs are freely accessible, a similar operating mode applies to adding products to the cart for purchase testing and checking shipping costs. Registration on the site is required at the time of purchase, and the insertion of strictly necessary information for the purchase and delivery of the product is required. Within the registration form, it will be possible to subscribe to the Newsletter to be periodically informed about promotions and offers. The data provided are subject to compliance with the law on the 'Protection of individuals and other subjects with regard to the processing of personal data' (Legislative Decree no. 196 of 30.6.2003), known as the Privacy Law. Personal data are processed mainly in electronic and paper format, within the normal business activities for:
Purposes strictly related and instrumental to the management of relationships with the compiler (internal statistics, satisfaction feedback, preliminary acquisition of information aimed at the conclusion of a contract or the provision of a service, etc.);
Purposes related to the obligations provided for by the current tax legislation;
It is expressly permitted for promotional purposes or for the sending of editorial material.
